Terms & Conditions

Privacy and Data Protection

Our commitment to data privacy is unwavering, and we adhere strictly to the Privacy Protection Act. By providing us with your personal details as an individual, you consent to our storing and utilizing your information internally to meet our service obligations to you. Your personal information is safeguarded in alignment with the Privacy Protection Act. At any time, you have the right to access your data or request their removal.

Purchasing Guidelines

Customers must be at least 18 years old to make purchases from us, strictly prohibiting sales of nicotine products to individuals under 18. We actively monitor for fraudulent orders, which are reported to the authorities. Should these orders cause financial harm, we reserve the right to seek recompense through legal channels.

International Orders, Customs, and Taxes

Customers are encouraged to familiarize themselves with their own country’s customs and import regulations, which can typically be found on the country’s customs website. Nordicfulfillment.com is unable to provide specific guidance regarding these rules. All import duties, taxes, and other fees incurred are the responsibility of the customer. Nordicfulfillment.com absolves itself of liability for orders confiscated by customs, emphasizing that the customer is responsible for all taxes and duties and for being aware of their country’s import policies.

Payment and Shipping

At checkout, customers are prompted to select their preferred payment method, informed whether prices include or exclude Value Added Tax (VAT), and the applicable VAT rate. Orders are dispatched within 3 days unless otherwise noted. Shipments occur on regular business days, from Monday to Friday. Shipping fees may be applied in addition to the item price, which, if applicable, are clearly listed at checkout.

Items in the store may display expected delivery times. We maintain the right to remove items from an order if they are unavailable, with a corresponding price adjustment. Should you choose to replace an unavailable item with a different product, it will be treated as a new order.

It is the customer’s responsibility to ensure the accuracy of the shipping address provided at the time of purchase.

Package Collection Responsibility

It falls upon you to retrieve your package from the specified delivery location within the period indicated by your notification. Nordic fulfillment is not obligated to replace or refund any package that is not collected or accepted by you.

Order Cancellation Policy

Once an order has undergone processing at checkout, it cannot be canceled.

Return and Refund Policy for Faulty Products

Should you receive a product that is defective or not as ordered, it is imperative to notify us promptly, no later than 10 days from the point at which the discrepancy was or should have been identified. Returns should be made in the original packaging and through the original shipping service, accompanied by a comprehensive description of the issue.

To initiate a return, please follow the directives provided under the “Customer Service” section on our website. Should a replacement product be unavailable within a reasonable timeframe, we commit to reimbursing both the return shipping costs and the purchase price of the product in question.

We advise customers to thoroughly research product compatibility to prevent unnecessary returns and expenses.

Disclaimer on Typographical Errors

We take precautions against typographical mistakes and inaccuracies in the product and service descriptions within our offerings. However, errors may occur.

Force Majeure

Both parties are excused from fulfilling contractual obligations if such fulfillment is rendered impossible or substantially impeded by unforeseen events or circumstances beyond their control. This includes, but is not limited to, natural disasters, war, government requisitions, restrictions, general shortages, transportation difficulties, labor disputes, power failures, and supply or subcontractor disruptions due to such events. Under these or similar conditions, if fulfilling the agreement becomes unduly burdensome or costly, parties are relieved from their obligations.