Shipping Info

Shipping Policy

At NordicFulfillment Group AB, we aim to provide reliable international shipping for our nicotine pouches. Please review the information below carefully before placing your order.

1. Order Processing

Orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. You will receive a shipping confirmation email once your order has been dispatched.

2. Shipping Methods & Estimated Delivery Times

Estimated delivery times are indicative only and may vary depending on destination, customs procedures, and carrier operations.

PostNord Tracked Letter: 4–7 business days
UPS Express: 1–3 business days
UPS Expedited: 2–5 business days
UPS Saver: 3–6 business days
EU Standard Shipping: 2–5 business days

Shipping rates are calculated at checkout based on weight, destination, and selected shipping method.

3. International Shipping & Legal Compliance

We ship internationally where legally permitted. It is the customer’s responsibility to ensure that the purchase, importation, possession, and use of nicotine products are lawful in their country of residence.

By placing an order, you acknowledge that you act as the importer of record in your destination country and are solely responsible for compliance with local laws and regulations.

4. Customs, Duties & Taxes

International shipments may be subject to customs duties, VAT, excise taxes, or other import fees. These charges are the sole responsibility of the customer.

NordicFulfillment Group AB is not responsible for delays, seizures, or additional charges imposed by customs authorities. Orders refused, uncollected, or seized by customs are not eligible for refund unless otherwise required by mandatory law.

5. Risk of Loss

Risk of loss and title for products pass to the customer upon dispatch from our warehouse.

6. Incorrect Address

Customers are responsible for providing accurate and complete shipping information. We are not responsible for orders shipped to incorrectly provided addresses.

7. Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date. We will investigate the matter with the carrier. If a shipment is confirmed as lost in transit, we may offer a replacement or refund at our discretion.

8. Uncollected Shipments

It is the customer’s responsibility to collect shipments within the carrier’s stated timeframe. Uncollected packages may be returned or destroyed. Refunds, if applicable, may exclude shipping, return shipping, and administrative costs.