Order Processing

Orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. You will receive a shipping confirmation email once your order has been dispatched.

Shipping Methods & Estimated Delivery Times

Estimated delivery times are indicative only and may vary depending on destination, customs procedures, and carrier operations.

• PostNord Tracked Letter: 4–7 business days
• UPS Express: 1–3 business days
• UPS Expedited: 2–5 business days
• UPS Saver: 3–6 business days
• EU Standard Shipping: 2–5 business days

Shipping rates are calculated at checkout based on weight, destination, and selected shipping method.

Customs & Import Fees

Any customs duties, taxes, or import fees that may apply when your package reaches your country are the responsibility of the recipient. These charges are beyond our control. You are also responsible for complying with your country’s import regulations regarding our products. Orders that are refused, unclaimed, or seized by customs are not eligible for refunds or reshipments.

Returns & Refunds

Due to the perishable nature of our products (nicotine pouches), we cannot accept returns or provide refunds. This policy also applies to order cancellations, accidental purchases, or change of mind, ensuring product integrity and hygiene standards are maintained.