Shipping Protection Policy
Shipping Protection Policy
Nordicfulfillment – Shipping Protection
Last updated: October 22, 2026
1. Overview
At Nordicfulfillment, we want your order to arrive safely and securely.
Our optional Shipping Protection service provides additional support if your package is lost, damaged, or stolen during transit.
When you purchase Shipping Protection at checkout, eligible incidents may be resolved through a replacement shipment or a refund, subject to the terms outlined below.
Shipping Protection is an optional service provided and administered by Nordicfulfillment. It is not a third-party insurance policy.
2. What Does Shipping Protection Cover?
Shipping Protection covers eligible incidents involving:
Lost Packages
Packages that are confirmed lost by the shipping carrier or remain undelivered after the applicable investigation and waiting period.
Damaged Packages
Orders that arrive with products damaged during transportation, including significant damage that makes the products unusable or unsuitable for their intended purpose.
Stolen Packages
Packages reported stolen after delivery, subject to reasonable verification and review of the available delivery information.
All claims are subject to verification and approval under this policy.
3. Lost Package Claims
If your package has not arrived, please allow at least 14 calendar days after the estimated delivery date before submitting a lost package claim.
Before submitting a claim, we recommend checking the tracking information and contacting your local delivery carrier.
After receiving your claim, Nordicfulfillment may investigate the shipment with the carrier.
If the package is confirmed lost or reasonably determined to be unrecoverable, we will arrange an eligible replacement or refund.
The 14-day waiting period applies to claims under this optional service and does not delay or restrict any statutory consumer remedies.
4. Damaged Package Claims
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
Include the following information:
- Your order number.
- Photographs of the damaged products.
- Photographs of the shipping packaging, where available.
- A brief description of the damage.
We may request additional information to verify the incident.
Claims involving minor cosmetic damage that does not affect the product's usability may be assessed individually.
5. Stolen Package Claims
If your tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, building management, and the shipping carrier where appropriate.
If you believe the package was stolen, contact us with your order number and a description of the circumstances.
We may request additional supporting information, such as delivery confirmation, carrier investigation results, or a police report where reasonable and appropriate.
Verified eligible theft claims may qualify for a replacement or refund.
6. Replacement or Refund
For approved Shipping Protection claims, Nordicfulfillment will determine whether to:
- Send a replacement shipment at no additional product or standard shipping cost to the customer; or
- Issue a refund for the eligible order.
The maximum reimbursement under Shipping Protection is the full amount paid for the eligible order, including the original standard shipping charge where applicable.
The Shipping Protection fee itself is not included in the reimbursement unless required by applicable law or otherwise agreed by Nordicfulfillment.
Replacement shipments are subject to product availability, shipping restrictions, and applicable laws.
If a replacement is unavailable or cannot legally be shipped, we may issue a refund instead.
Only one resolution will be provided for the same covered loss. Customers cannot receive both a full refund and a replacement for the same incident.
Nothing in this section limits remedies required under applicable consumer protection laws.
7. International Shipping, Customs and Import Restrictions
Nordicfulfillment ships internationally, and customers are responsible for complying with applicable import requirements where legally permitted.
Shipping Protection does not automatically cover packages that are:
- Seized, confiscated, or detained by customs or other government authorities.
- Refused entry into the destination country.
- Delayed or returned due to import restrictions, missing permits, or regulatory requirements.
- Subject to unpaid customs duties, taxes, or import charges.
Such cases may be reviewed individually at Nordicfulfillment's discretion.
Case-by-case review does not guarantee a replacement or refund.
Shipping Protection does not guarantee customs clearance, successful importation, or delivery of products that are prohibited or restricted in the destination country.
Any statutory rights or legal responsibilities relating to customs, delivery, or refunds remain unaffected.
8. Exclusions
Shipping Protection generally does not cover:
- Incorrect or incomplete delivery addresses provided by the customer, where the resulting loss is attributable to that error.
- Delivery delays without an actual loss or covered damage.
- Customs seizures or import refusals, except where Nordicfulfillment expressly approves a claim or applicable law requires a remedy.
- Damage caused after the package has been received, unless related to a covered delivery incident.
- Fraudulent claims or intentionally misleading information.
- Events where the customer has already received a full replacement, refund, or equivalent compensation for the same loss.
Exclusions apply only to the optional Shipping Protection service and do not override mandatory consumer rights.
9. How to Submit a Claim
To submit a Shipping Protection claim, email:
Please include:
- Your order number.
- Your full name.
- The email address used for your purchase.
- A description of the incident.
- Relevant photographs or tracking information, if available.
Use the email subject:
Shipping Protection Claim – Order #[Your Order Number]
We will review your claim and may contact you for additional information.
Claims are assessed individually based on the circumstances and available evidence.
10. Eligibility and Purchase Requirements
Shipping Protection must be purchased as part of the original order, before the order is dispatched.
The service applies only to the order for which it was purchased and cannot be transferred to another order.
Shipping Protection does not cover incidents that occurred before the service was purchased.
The service does not authorize or guarantee the shipment, purchase, or importation of age-restricted or regulated products.
11. Fraud Prevention
Nordicfulfillment reserves the right to investigate claims and request reasonable supporting evidence.
We may reject claims under this optional service where there is credible evidence of fraud, intentional misrepresentation, or abuse.
We may also decline duplicate compensation for incidents that have already been fully resolved.
12. Consumer Rights
Shipping Protection is an optional additional service and does not replace, reduce, or restrict any rights customers may have under applicable consumer protection laws.
Depending on the customer's location and the circumstances of the purchase, Nordicfulfillment may already be legally responsible for packages lost or damaged before delivery.
Customers are not required to purchase Shipping Protection to exercise statutory rights relating to non-delivery, damaged goods, refunds, or other applicable consumer remedies.
Where mandatory consumer protection laws provide greater rights than this policy, those laws take precedence.
13. Changes to This Policy
Nordicfulfillment may update this policy from time to time.
Any changes will apply prospectively and will not reduce contractual rights under Shipping Protection already purchased, unless permitted by applicable law.
The version applicable at the time of purchase will govern the optional service, subject to mandatory legal requirements.
14. Contact Information
For questions about Shipping Protection or to submit a claim, please contact:
Nordicfulfillment Group AB
Email: contact@nordicfulfillment.com
Website: https://nordicfulfillment.com
